Gift Shop Associate (Part-Time) - International Crane Foundation

International Crane Foundation


Gift Shop Associate (Part-Time)

Over the past 40 years, The International Crane Foundation (ICF) has grown from the dream of two college students to a world-renowned conservation effort to save the world’s cranes and the flyways and habitats they frequent.  Our Gift Shop Associate will assist in our web-based gift shop and be trained to be a frontline person during our visitor regular season.  We are currently looking to fill these positions through October.

What is it like to work at ICF? Prepare to be surrounded by people who are passionate for our mission, dedicated to the organization and engaged with their fellow staff and associates. Our campus is located on 200+ acres of rolling prairies with trails. ICF operates a zoo that features all 15 of the world’s cranes.

Position Summary:

The Gift Shop Associate position supports the mission of the International Crane Foundation (ICF) by maintaining exceptional customer service and selling branded, proprietary, educational, fair trade, and environmentally friendly merchandise in its retail location at ICF’s headquarters in Baraboo, Wisconsin.  The Gift Shop Associate will also assist with completing sales from our webstore, by packaging and shipping online purchases. This is a “generalist” sales associate position requiring skills in customer service, selling merchandise, accepting payments, calculating discounts/taxes/total bills, displaying merchandise, cleaning retail store, and building membership support. The Gift Shop Associate supports the daily operations of the retail store and assists the Gift Shop Manger in creating a welcoming and engaging work environment for members and guests. 

Essential duties and responsibilities:

  • Create a customer service experience and retail atmosphere to best promote ICF’s mission.
  • Stocks shelves, counters, or tables with merchandise at direction from Gift Shop Manager.
  • Sets up advertising displays or arranges merchandise on counters or tables to promote sales at direction from Gift Shop Manager.
  • Stamps, marks, or tags price on merchandise at direction from Gift Shop Manager.
  • Answers customer’s questions concerning ICF’s mission, conservation work, membership; location, price, and use of merchandise.
  • Totals discounts, price, and tax on merchandise purchased by customer to determine bill.
  • Accepts payment and makes change.
  • Wraps or bags merchandise for customers.
  • Cleans shelves, counters, or tables and maintains general upkeep of retail store.
  • Removes and records amount of cash in register at end of shift.
  • Calculates sales discount to determine price for current members and guests.
  • Additional job duties deemed necessary to the job at direction from Gift Shop Manager. 

Additional duties and responsibilities:

  • Maintain sales goals, membership quotas, and conduct annual reviews with supervisor.

Qualifications required:

  • High school diploma or general education degree (GED)
  • Manages difficult or emotional customer situations; responds promptly to customer needs; and responds to requests for service and assistance.
  • Work as a constructive member of a team, including the free sharing of information and technical expertise as needed.
  • Demonstrate respect and sensitivity for others; inspire trust; and work with integrity and ethically. Ability to engage diverse visitors to ICF.
  • Excellent verbal communication skills, including speaking clearly and persuasively to individuals and groups in positive or negative situations; listening effectively; responding well to questions from the general public.
  • Written communication skills, including the ability to effectively draft correspondence in a clear, concise, logical, and grammatically correct manner; and ability to vary writing style to meet the needs of the audience and media. Able to read and interpret written information.
  • Knowledge of basic math including addition, subtraction, multiplication and calculating percentages.
  • Flexibility to work the number and schedule of hours needed to accomplish regular and ad hoc job responsibilities. Consistently at work and on time and ensures work responsibilities are covered when absent.
  • Experience utilizing the basic features of Microsoft Word suites; E-mail, Internet.
  • Contributes to profits and revenue.
  • Attentive to detail and thoroughness.
  • Ability to identify problems, collect, organize, analyze information, and make appropriate decisions or recommendations within defined scope of responsibilities.
  • Quickly, effectively, and continually adapt to changes in work environment and duties, processes, and technologies.
  • Follows organizational policies and procedures, instructions, responds to management direction and takes responsibility for own actions.
  • Observes safety and security procedures.
  • Commitment to the mission of the International Crane Foundation.

Preferred qualifications:

  • Retail experience in a non-profit, museum, zoo, or fair trade organization.
  • Knowledge of POS software.
  • One to two years’ experience in retail sales.

Physical abilities and work environment:

The physical abilities and work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to use hands and fingers to type, answer phone and make phone calls.
  • Ability to talk and hear.
  • Ability to see and read documents and computer screen.
  • Ability to stand for long periods of time.
  • Ability to lift or move up to 25 pounds.
  • Work environment can be noisy at times.

For more information, please visit our website at

To apply send cover letter and resume to [email protected]

Please list subject:  Gift shop

ICF is an equal opportunity employer